From the time your order is placed, your camera can be up, running and sending pictures in one to two weeks. That includes shipping, cabling, installing and configuring the camera. Depending on your organization and time dedicated to the launch, it could take more or less time.

Yes, our onboarding team will reach out to you once your account is activated. You can also schedule remote online training at anytime with your team or one-on-one with staff. Please contact support@doorcounts.com to book your appointment.

Yes, all reports and customer data can be exported.

Doorcounts takes advantage of the latest technology in Cloud computing. Both products are web-based software and “live” on the Internet. We host and maintain the servers, databases, and code in a secure environment that you access via a secure connection. Your data is secure and cannot be seen by anyone but your authorized users.

Yes, we currently support some systems and are capable of building the bridges to most databases for your unique needs.

Your data is only available to your authorized users via encrypted connections. Authorized users get granted permission for access as determined by your system administrator.

Please contact us; we strive on providing the best service in our industry. Phone: 1-888-817-6425 Email: sales@doorcounts.com

Yes, doorcounts has invested heavily in security, backups and maintenance. Typically, it’s a much more secure environment than an on-premise system.

All orders, including Overnight and 2-Day, are only shipped and only delivered Monday – Friday, excluding national holidays.

Orders placed before 12 PM PST Monday – Friday will ship the same business day.

Orders placed after 12 PM PST Monday – Friday will ship the following business day.

Orders placed on Saturday, Sunday and after 12 PM PST, Friday will ship on Monday, excluding national holidays.

For orders to PO Boxes, select FedEx Ground (these ship FedEx SmartPost and deliver via USPS).

We accept credit card payments via Stripe, a third party company (https://stripe.com).

Cancellations should be done no later than 30 minutes after the initial order was placed.

Returns should be requested no later than 30 days from the date you received your device(s) to request a full refund.

You are responsible for covering the cost of return shipping. Once we receive your product(s), you will be refunded the full amount of the returned devices to the original payment source used.