Most stores across the county have reopened but in no way is it business as usual.

People are experiencing mixed emotions about shopping and the best thing you can do is keep an open mind about their different expectations.

Karen Barry of the Friedman Group provided excellent insights and advice during our latest webinar, “Opening in the NEW NORMAL-equipping your staff to handle the change.”

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Here are some highlights:

• How inquiries by telephone will make your team’s skills even more important
• How to assist customers in buying remotely or making appointments to visit the store
• How more online research affects the time customers are willing to spend in the store
• How to make customers feel comfortable in your store and to handle customers that are throwing caution to the wind a bit too much