There is no way to avoid disruption to your business caused by adding a new location, a change of location, or even a remodel. These are physical or external changes. But what about the disruption caused by internal changes such …

It’s ironic that it can be easier to connect to someone halfway around the world on the internet than it is to connect the moment someone enters your store. Our benchmark research shows that an average of 13% of shoppers …

“Can’t see the forest for the trees..” is part of an expression used when you are too close or too involved to see something you need to see. This is where averages can be useful. They let you zoom out …

Just as there are seasons in a year, there are business cycles in our economy. In the same way that spring brings the promise of new growth, the first phase in a business cycle signals economic expansion. Economic expansion leads …

“A rising tide lifts all boats” is an aphorism associated with the idea that an improved economy will benefit all participants. Most business owners would agree that a strong economy makes it easier to win. But when things are going …

In your business, at any given time, you and your people can be going through every imaginable situation life has to offer… the good and the bad… the ups and the downs… all while you are doing your best to …